Refund Policy

The Free plan costs nothing and does not require a refund. You can stop using it at any time, and you can delete your account in Settings.

Pro is offered in three prepaid terms:

• 1 month — ₹299
• 6 months — ₹1,599
• 1 year — ₹2,999

All subscription payments are securely processed through our integrated gateway engine (Razorpay). ARN AUTH does not collect, store, or access your credit card credentials and does not utilize auto-renewal pipelines. When a prepaid subscription term ends, your account status automatically scales back to the standard Free tier limits unless you purchase another prepaid term.

Because ARN AUTH Pro is a digital infrastructure service made available immediately upon successful transaction settlement, all purchases are strictly final, non-refundable, and carry a zero cash return allocation. We do not provide change-of-mind refunds, pro-rata returns for unused time, mid-term cancellations, or rollbacks.

If you terminate your service usage, discontinue your application validation integration, or permanently delete your account before the expiration of your active prepaid term, you forfeit any remaining subscription access without entitlement to monetary compensation or recovery.

If you have processed a gateway payment that has not yet reflected in your account dashboard, contact us immediately. No subscription activation or exceptional credit adjustments will be executed until the transaction successfully clears and verifies against our primary database server ledgers. Sent screenshots or manual transaction IDs are subject to strict anti-fraud verification.

Never send a duplicate second payment to fix a perceived gateway processing delay before contacting our billing team. Verified duplicate transactions proven to stem exclusively from upstream technical failures will be reviewed and corrected via administrative adjustments on a case-by-case basis.

If Pro infrastructure validation endpoints are materially unavailable or broken exclusively because of our internal operational failure, and we cannot remediate the issue within a reasonable timeframe, you must contact us with specific timestamps and system metrics. Where a correction is due, we may choose to offer a corresponding service extension, time credit, or operational adjustment of equivalent value. We will not force this choice where applicable consumer protection laws dictate an un-waivable right to monetary recovery.

You agree to contact our billing support channels before initiating an external payment gateway dispute, bank reversal, or chargeback request so that we may investigate the issue internally. Launching a fraudulent, abusive, or bad-faith payment dispute may result in the immediate suspension or permanent lockdown of your account validation endpoints while the conflict is resolved. This provision does not restrict your mandatory right to contest unauthorized debits with your credit institution or payment network.

All billing inquiries, transaction anomalies, or legal notices must be directed to the customer-care coordinates provided below. You must include your registered account email, the transaction date, exact currency amount, chosen term, and the valid reference code issued by Razorpay. We will formally acknowledge all inquiries within 48 hours and resolve the assessment within one month. Do not include raw API keys or license strings in your message.

See the Terms of Service for the full legal agreement framework and the Privacy Policy for detailed data handling mechanics.

EU and UK consumers: You may possess a statutory 14-day right to withdraw from a distance service contract. However, by requesting the immediate provisioning of ARN AUTH Pro infrastructure, you provide your explicit consent to immediate performance execution and acknowledge that you completely waive your withdrawal right once the digital service delivery commences.

India and other jurisdictions: This policy operates in strict alignment with the Consumer Protection Act, 2019. If a competent court decree or final regulatory mandate rules any specific disclaimer or ironclad non-refundable waiver ineffective due to deficient service parameters, our structural liability fallback remains strictly capped under the global liability ceiling defined in our primary Terms of Service.